PRIVACY POLICY

RESTART COACHING INC.

Effective Date: January 7, 2026

Last Updated: January 7, 2026

ReStart Coaching Inc. (hereinafter referred to as the “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with our faith-based coaching programs, products, services, and website.

Our privacy practices are guided by the principles set out in Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario’s Personal Health Information Protection Act (PHIPA), where applicable and relevant provincial and international privacy laws.

By using our website, services, or products, or by enrolling in our programs, you consent to the practices described in this Privacy Policy.

1. WHY WE COLLECT PERSONAL INFORMATION

We collect personal information to:

  • Deliver our coaching programs, services, and resources

  • Process payments and manage accounts

  • Communicate with you regarding purchases, services, updates, and support

  • Improve our offerings based on feedback and usage patterns

  • Comply with legal and regulatory obligations

Your personal information will never be sold. We do not trade or rent personal information to third parties for commercial purposes. 

2. WHAT PERSONAL INFORMATION WE COLLECT

2.1 Information You Provide to Us

Depending on your interactions, we may collect:

  • Name, email address, phone number, and mailing address

  • Billing and payment information (processed securely by third-party providers)

  • Account or profile information

  • Responses to forms, questionnaires, or program assessments

  • Communications with us via email, messages, or support requests

  • User-generated content (comments, reviews, or community participation) 

2.2 Sensitive Information

As part of our faith-based coaching programs, we may collect information about your:

  • Spiritual beliefs and practices

  • Emotional well-being and personal reflections

This information is collected solely for the purpose of providing our coaching services and is treated with heightened confidentiality in accordance with PHIPA and PIPEDA. 

2.3 Information From Third Parties

We may receive information from third parties, including:

  • Social media platforms if you choose to connect with us

  • Payment processors (e.g., Stripe)

  • Service providers for analytics, email marketing (e.g., Mailchimp), or program delivery (e.g., Zoom) 

We encourage you to review and manage your privacy settings on these platforms. .

3. COOKIES AND TRACKING TECHNOLOGY

We use cookies and similar technologies to:

  • Support website functionality

  • Analyze traffic and usage patterns

  • Improve user experience

Most browsers accept cookies automatically. You can modify your browser settings to decline cookies, though this may affect website functionality.

4. HOW WE USE YOUR INFORMATION

Your personal and sensitive information is used to:

  • Provide and manage coaching programs and related services

  • Process transactions and communicate with you about your account

  • Personalize your experience and improve our services

  • Meet legal or regulatory requirements

We will obtain your consent before using sensitive information for purposes beyond program delivery or required legal obligations.

5. SHARING INFORMATION

We do not sell your personal information. We may share information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third parties who help us operate our business, including:

  • Zoom (program delivery)

  • Stripe (payment processing)

  • Mailchimp (email communications)

These providers are given access only to what is necessary and must protect your information according to contractual obligations.

5.2 User-Generated Content

If you voluntarily post content in public or community areas, that content may be visible to others. Avoid sharing personal information you wish to keep private.

5.3 Non-Identifiable Information

We may share aggregated or anonymized data for analytics, marketing, or business purposes.

5.4 Legal Requirements

We may disclose personal information if required by law or to:

  • Comply with legal obligations

  • Enforce our terms and policies

  • Protect the rights, safety, or property of the Company, our users, or others

5.5 Business Transfers

If ReStart Coaching Inc. undergoes a merger, acquisition, or sale, personal information may be included in the transaction, subject to confidentiality protections.

6. RETENTION AND DELETION

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once no longer needed, information is securely deleted or anonymized. 

7. PROTECTION OF YOUR INFORMATION

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Sensitive information is encrypted when transmitted or stored. 

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. 

In the event of a data breach posing a real risk of significant harm, we will notify affected individuals and the Privacy Commissioner of Canada as required by law. 

8. INTERNATIONAL TRANSFERS

Some service providers may store or process personal information outside Canada. By using our services, you consent to such transfers. 

9. CHILDREN AND AGE RESTRICTIONS

Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from minors under 18. If we learn such information has been collected, it will be deleted promptly. 

10. ADVERTISEMENTS AND EXTERNAL LINKS

Our website may contain links to third-party websites. These websites have independent privacy policies. We encourage you to review their policies before providing personal information. 

11. YOUR CHOICES AND RIGHTS

You have the right to:

  • -Access personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent to certain uses of your information

  • Opt out of promotional emails using the unsubscribe link provided  

We will make reasonable efforts to respond promptly to such requests, subject to legal or contractual limitations. 

12. ONLINE POLICY ONLY

This Privacy Policy applies only to information collected through our website and online services and does not cover information collected offline. 

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any revisions. 

14. FAITH-BASED PRINCIPLES

We handle all personal information in a manner consistent with Christian ethical principles, emphasizing respect, confidentiality, and integrity. 

15. CONSENT AND AGREEMENT

By enrolling in ReStart Coaching Inc. programs, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. You consent to the collection, use, and disclosure of your personal and sensitive information for the purposes described, including program delivery, communication, and administrative needs. You also confirm that you are 18 years of age or older. 

16. CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices, contact us: 

ReStart Coaching Inc. 

Email: [email protected] 

Beti Ivanov

ReStart Coaching Inc.

© Copyright 2026 Restart Coaching Inc.